Contact Us
Tell us what’s not working.
Need help with Starlink, NBN, cabling, or a full network setup? Send a message and a FibrePros technician will get back to you promptly.
Talk to the technician who’ll do the job.
Talk directly with a technician about your requirements and arrange a convenient callout.
Tell us what you need
A few lines is plenty — the address, what is happening, and the best time to reach you. A technician reads it and replies.
Office
Fig Crescent
Edgeworth, NSW 2285
Service areas
- Newcastle
- Maitland
- Lake Macquarie
- Cessnock
- Hunter Valley
Rural and out-of-town jobs are part of what we do — call and tell us where you are.
Three ways to reach us
Phone is fastest if the connection is already down. Anything else, write to us and a technician will come back to you.
Call a technician
0409 522 598
Best for faults and anything urgent. You speak to someone who does the work, not a call centre.
Call nowEmail us
Send through photos of your setup, the NTD lights or the space you want cabled and we will quote from that.
Send an emailUse the form
Tell us what you need
Describe the problem in your own words. We read every one and reply with what it will take to fix.
Go to the formLocal technicians across the Hunter
We cover Newcastle, Maitland, Lake Macquarie, Cessnock and the wider Hunter Valley — including rural properties where the options are limited.
Lake Macquarie
We still might reach you
Rural and out-of-town jobs are part of what we do. Call and tell us where you are — we will give you a straight answer.
Call 0409 522 598Answers before you book
Still not sure whether this is the right fix for your setup? Call and describe what is happening — we will tell you straight.
Call 0409 522 598How soon can you come out?
Same-day and next-day callouts are available across our service area. Call us and we will tell you honestly when a technician can be there rather than booking you in blind.
Which areas do you cover?
Newcastle, Maitland, Lake Macquarie, Cessnock and the wider Hunter Valley, including rural properties where connectivity options are limited.
Will I know the plan before work starts?
Yes. We assess the site, explain what needs doing and talk through the options with you before anything is drilled, run or mounted.
Is the work compliant?
Cabling and installation work is carried out by licensed technicians to Australian standards, with tidy, concealed routing and tested terminations.
What happens if something is not right afterwards?
We test speeds and coverage with you before handover, so problems get found while we are still on site. If something changes later, call us and we will come back and look at it.
